Shipping policy
SHIPPING METHODS AND CHARGES
Our online business hours are Monday-Friday, 9am-5pm. All orders are dispatched from our warehouse located in Northern NSW, Australia. For all shipping enquiries, please feel free to email hello@daughtersofindia.net
We endeavour to process orders within 1-3 business days. Please note during sales periods there may be a slight delay with processing your order.
DOMESTIC (WITHIN AUSTRALIA)
Regular (Australia Post)
$12 flat rate - Delivery estimate, 3-7 business days from dispatch.
Express (Australia Post)
$15 flat rate - Delivery estimate, 1-5 business days from dispatch.
Courier Express
$30 flat rate - Shipped as priority. Delivery estimate, 1 business day from dispatch.
Calculate estimated delivery time from postcode 2486 here.
INTERNATIONAL
Express (DHL or Australia Post)*
Shipping rate calculated at checkout. Delivery estimate, 2-5 business days from dispatch.
Standard (DHL or Australia Post)*
Shipping rate calculated at checkout. Delivery estimate, 5-10
business days from dispatch.
* Some countries can only be shipped to via Australia Post. We use DHL as a priority service and use Australia Post when DHL isn't available.
*** All orders offer tracking and this will be advised once the package is dispatched from our warehouse. For more information about your upcoming delivery, please visit:
- The Australia Post tracking page here
- The DHL tracking page here
TAXES AND DUTIES
Any taxes and duties payable in countries outside of Australia will be added to your order total and paid at checkout.
SHIPPING DELAYS
Please note that your order may be subject to delays outside of Daughters of India control. Shipping delays can be a result of customs clearances, holiday periods, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express delivery where possible. Daughters of India is not responsible for shipping delays on orders and cannot guarantee exact delivery dates or timeframes.
LOST PARCELS
Daughters of India offers tracking for all orders, however Daughters of India does not accept responsibility for goods lost in transit or goods that have been delivered with a valid proof of delivery. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post/DHL.